Welcome to EduLingo's Privacy Policy

This Privacy Policy explains how EduLingo ("EduLingo", "we", "us", or "our") collects, uses, stores, and protects personal information of users ("you" or "your") when you access and use our platform, applications, and related services (the "Services"). EduLingo is committed to protecting your privacy and complying with applicable data protection laws, including the General Data Protection Regulation (GDPR).

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

1.1 Account Information

Students: name, email address, encrypted password, profile information (optional), and school name where relevant.

Teachers: name, email address, encrypted password, professional details, payout account details, and school/brand profile information.

1.2 Learning and Usage Data

Students: course enrolments, progress tracking, quiz and exercise results, learning preferences, and time spent on activities.

Teachers: course creation activity, student engagement statistics, referral data, usage of the platform, earnings generated, and payout history.

1.3 Technical Information

When you access the Services, we automatically collect certain technical data, including your IP address, device type, operating system, browser type, usage statistics, and interactions with our platform. Only essential cookies are used.

1.4 Payment Information

Students: EduLingo does not store your payment card details. All payments are processed securely through Stripe via a direct plugin. EduLingo only receives confirmation of payment status (such as transaction ID, amount, and subscription plan).

Teachers: To receive payouts, you may link your Stripe or PayPal account to your profile. These details are stored securely for payout purposes only. EduLingo does not have access to your underlying bank or card information.

1.5 Communications

EduLingo provides messaging features to support communication between students and teachers. Messages exchanged through the platform are stored and may be reviewed in limited circumstances, such as where required by law, to enforce our Terms of Service, or to protect the safety of users.

EduLingo does not actively monitor private communications. Teachers are responsible for managing student interactions within their courses, including addressing inappropriate messages between students or between students and teachers. However, EduLingo reserves the right to investigate and take appropriate action where teacher-to-student communications raise safeguarding, abuse, or misconduct concerns.

2. How We Use Your Information

EduLingo processes your personal information for the following purposes:

• • To create, manage, and maintain your account and user profile.
• • To provide and personalise the Services, including tailored learning for students and professional tools for teachers.
• • To track student progress and teacher usage for platform performance and reporting.
• • To process payments for student subscriptions and payouts for teachers.
• • To calculate and administer teacher earnings, referral bonuses, and payout schedules.
• • To store and, where appropriate, review communications made through the platform.
• • To communicate with you regarding your account, courses, updates, or support enquiries.
• • To ensure the security of our Services, detect fraud, and prevent unauthorised access.
• • To comply with applicable legal and financial obligations.

3. Information Sharing

EduLingo does not sell or rent personal information to third parties. We share information only in the following limited circumstances:

• • With Teachers: When you enrol in a teacher's course, your name, email, course progress, and submissions may be shared with that teacher.
• • With Students: Teachers' profile details (such as name, school, and course information) are visible to enrolled students.
• • With Service Providers: We rely on trusted third parties (such as Stripe, PayPal, cloud hosting providers, and email services) to provide the Services. These providers process data only under our instructions.
• • For Legal Reasons: We may disclose information where required by applicable law, legal proceedings, or court orders, or to protect the rights, property, or safety of EduLingo, our users, or others.

4. Data Security

EduLingo uses appropriate technical and organisational measures to protect your data, including:

• • SSL/TLS encryption of all data in transit.
• • Secure password hashing and storage.
• • Hosting in protected data centres.
• • Ongoing monitoring and audits of our systems.

However, no online service can guarantee absolute security.

5. Your Rights

Under GDPR and other applicable laws, you have the following rights:

• • Access: Request confirmation of whether we hold your personal data and receive a copy.
• • Correction: Request correction of inaccurate or incomplete data.
• • Deletion: Request deletion of your data, subject to legal retention requirements.
• • Restriction: Request restricted processing of your data in certain circumstances.
• • Data Portability: Request to receive your data in a structured, commonly used, and machine-readable format. Currently, data exports are available upon request.
• • Objection: Object to certain processing activities, including direct marketing.

To exercise your rights, contact privacy@edulingo.app. We will respond within legally required timeframes.

6. Data Retention

EduLingo retains information only for as long as necessary for the purposes described above:

• • Student account and learning data: retained until account deletion.
• • Teacher usage data, earnings, and payout records: retained for seven (7) years to meet financial and tax obligations.
• • Support enquiries: retained for three (3) years.
• • Payment metadata: retained for seven (7) years in compliance with accounting regulations.
• • Stored communications: retained as long as your account remains active or as necessary to enforce our Terms or comply with legal requirements.

7. International Transfers

If you access the Services outside the European Economic Area (EEA), your information may be transferred to jurisdictions that do not provide the same level of data protection. Where this occurs, we use safeguards such as Standard Contractual Clauses to protect your data.

8. Changes to this Policy

We may update this Privacy Policy from time to time. Significant changes will be communicated by email or by posting a notice on the platform. Continued use of the Services after such updates constitutes acceptance of the revised Policy.

9. Contact

If you have questions, concerns, or complaints regarding this Privacy Policy, please contact:

Privacy Officer
Email: privacy@edulingo.app